GM Offering Standard Maintenance for Fleets

GM Fleet & Commercial II

As part of its fleet and commercial GM Business Choice plan, GM is offering an oppportunity for small- and large-business vehicle buyers to get two years or 30,000 miles of free maintenance, along with other services. 

The program is reported to include all lubes, oils and filter changes, tire rotations and a 27-point inspection. Eligible vehicles includes Chevy and GMC cargo and passenger (and cutaway) vans; chassis cabs; 1500, 2500 and 3500 pickups; and the Chevrolet Avalanche. 

“Our customers told us how important a maintenance plan is to them, so we listened and redesigned the Business Choice program to meet their needs as part of our commitment to providing the best possible customer experience,” said Ed Peper, GM U.S. vice president of fleet and commercial sales.

The program allows for a total of six oil changes for gas engines over a two-year period, and four oil changes for diesel models over the same timeframe. Depending on the model and age of the trucks, this program could save fleet buyers as much as $350 per year per truck. 

 

Comments

That's actually a brilliant plan to get fleet buyers back to the dealerships to sell them non-included maintenance and services. Otherwise, these buyers have their own maintenance dept or 3rd party company that handles their maintenance and the dealership loses out completely.

Why would any company run anything Other than a Chevrolet Express van? We run 10 of them and would have nothing else. Same goes for the Silverado. We only have 2 of those though. Vans are more useful. Bowtie or forget it.

I thought the fleet co's had their own motorpool to cut downtime and get back to earning $$.
The dealer here kept my truck for 2 days this week to do the 25K routine maitanance and a recall fix.
I didn't mind because the truck they lent me was fancier than mine and my tools transfer wasn't that involved.

Way to go GM. Makes for good business sence.

Oneway to make many fleets happy. Another would be to reintroduce a medium duty line.........

yep give them what they want, it is a no brainer, good job GM!

"this program could save fleet buyers as much as $350 per year per truck."

Sounds great until you have to wait 6 hours for a simple oil change and tire rotation. Time is money.

Interesting idea. Maintenance contracts can be purchased through dealers. I know a guy who does that because it simplifies maintenance and repair costs for his small fleet. Warranty covers issues and the maintenance agreement covers virtually all of the non-warranty stuff. This a great idea for small businesses. He finds it removes a big headache from his plate.

Yea give it to them, their not smart enough to realize that GM is going to make thier money one way or another, so yea don't give them big discounts on the trucks offer them free maintenance for several year even though most companies have their own maintenace departments servicing the older trucks anyway. So yea pay more to save less.

@Ron, I actually agree with the van thing. I don't own or use any for work but I have rented both the Express and E-series a few times over the last year. If I had to buy one, I'd buy the Chevy to be honest. I just like the way it's laid out better. Door openings, dash, everything. Drives really nice as well and the 6.2 had tons of power. You see boat loads of Express vans used by contractors here. Even ones that drive Ford trucks use Chevy vans. Not all but many. Rather odd but they must see the same thing I did. It's also odd nothing has been mentioned about the new Express. Is there one? Or are they going the Eurovan route like Ford? I don't really care for those myself. I do see lots of little Transit vans though. Chevrolet should have kept making that Astro.

OK, just put all those cases of "standard maintenance" oil & filters behind the seat while I'm signing all the docs for my new truck. I hope they don't think I'm paying full MSRP for this, but it's just not worth my time to go to the dealer and hang around. An oil change takes me 10 minutes at most.
After the 'bumper to bumper' warranty is up, I'm sure the dealer will find all kinds of things that it 'needs'.

My last new truck came with a free oil change that I never showed up for.

As I understand a GM van is about $3,000 more than a GM

I will pray my HVAC CO. goes from the Ford econo to the G.M.
twins and not the god awful Ford transient.

eventually gm will bring the euro vans like chrysler and ford to america. they already make them under vauxhall of england. until then, i wonder if the express will get the gen V V8? will the euro vans get the gen V V8 or something new? ford should seriously consider dropping the 4.6, 5.4, & 6.8 in the expedition, navigator, and e series chasis cab (transit replaces only the non chasis cab for now) in favor of the 6.2. why? cuts cost, complexity and will get more power from pretty much the same mpg. the ram vans are ugly, but if they get the 3.0 vm motori and 8 speed or 3.6 pentastar and 8 speed it will be a winner just like the transit. the vans of the future, ugly but functional.

@HEMI V8 - they could buy a fleet of Nissan vans. That way you wouldn't have to drive a Eurotrash van.

Sound like a good plan for the people that like it. I personal rather change my own oil and filters after the last time I was at a stealership for a oil change. I came to found out the guy failled to tighten my oil filter all the way, lucky didn't hurt my motor just smell the burning oil and piulled over check it out and tightened it up. I'd rather fix my own trucks if I can for the most part, but if I can't that'll be the only time I would ever go to a dealership.

The fine print:
http://www.gmfleet.com/business-choice-offers.html

Disclosure #1:
"According to your vehicle's recommended maintenance schedule for up to two years or 30,000 miles, whichever comes first"

I just checked the schedule in the manulas for the Chevy vans, Silverado half ton and 2500. The maintenance schedule says only 3 oil changes under 30,000 miles and some tire rotations.

I'm not sure how it works at the GM dealers but at the Ford dealer they will do the inspection, tire rotation and oil change called the "Works Package" for $40. Diesel is extra.

There is no other scheduled maintencance to be done so this "free" deal is not worth a lot. The first major maintenance is a spark plug change at 72k miles which is well over the 30k requirement.

At best this deal is worth around $120 to $140. Maybe around $150 to $250. if you had a diesel engine. Big whoop!

The spark plug change is at 90k miles as is the air filter. So they're not even throwing in an air filter for you in those 30k miles or two years.

I agree with Johnny Doe. I've always done it myself, unless it was really bad.

@Lou, Yes, a Nissan 2500 with a V8 low roof. That Ford transient makes the nissan look good. Eco boost engine has some fire issues. 4 fire recalls for 2013. NO THANKS!

@Dave, You are a girly man. Fleet customers can save nearly $950 a year on this program.

Dave, Also, it's 4 oil changes, not 3! And the upfit is worth $1200 GIRLY MAN!!!

The GM Business Choice program includes a 30,000-mile maintenance plan and cash allowance for vehicle accessories or upfits with any vendor, the company said. The incentive amount varies by vehicle, and ranges from $400 - $1,200; eligible vehicles include: cargo, passenger and cutaway vans, chassis cabs, 1500, 2500 and 3500-series pickups and the Chevrolet Avalanche, which is being discontinued.

http://www.ttnews.com/articles/lmtbase.aspx?storyid=2153&t=GM-Launches-Fleet-Maintenance-Plan-

Girly Man Part II

http://www.youtube.com/watch?v=fQfRxTjAN9o

Rate the 2014 Silverado

http://www.gminsidenews.com/forums/f22/rate-new-silverados-design-115811/


BUSINESS CHOICE OFFERS


Sales Support


Locate a Dealer

Request a Quote

Resources


GM Business Card


The all-new GM Business Choice5,6 is an enhanced incentive program specifically designed for business owners who use their vehicles for work-related purposes. Available when you purchase or lease eligible, new Chevrolet or GMC vehicles, the new Business Choice provides a business maintenance plan, plus valuable Upfit Cash Allowance6,7,8 or GM Accessory Cash Allowance9,10 you can stack with retail offers for increased savings.



NEW BUSINESS MAINTENANCE PLAN1

Our all-new two-year/30,000-mile Business Maintenance Plan keeps your fleet running at peak condition. It includes lube, oil and oil filter service, tire rotation (extra charge for tire rotation for dual rear wheel vehicles) and a 27-point inspection process.


UPFIT CASH ALLOWANCE OFFERS6,7,8


CURRENT OFFERS



Put them all together and make a great deal. Simply stack your Business Choice Cash Allowance offers with available retail offers and you may save even more money.


Am I eligible?
Business owners will need to answer the following questions from dealers:

1. Are you a business owner?
2. Is the vehicle used in the day-to-day operation of your business and not solely for transportation purposes?
3. Can you provide one of the following eligible business documents that identifies you as the owner of the business?

•GM Fleet Account Number (FAN)
•DBA (Doing Business As)

•Sales Tax License

•State Business License or State/Federal Business Tax ID Certificate

•State Occupational License for Trade (For example: plumbers, electricians, contractors, etc.)

•Municipalities (in lieu of bid assistance, vehicle must be in the name of the municipality)

•Municipal Business License

•Prior-year Schedule C (Form 1040) or Schedule F (Form 1040-farmers only)

•Crop or Livestock Insurance

•Federal Land Use Restriction and/or Land Grant Subsidiary Documentation

•Commercial General Liability Insurance Policy/Public Liability Insurance Policy and/or Workmen's Compensation Insurance Policy

•State or Federal Authorized Business Website (must have .gov website address)

•Pocket List of Railroad Officials Guide (only eligible when Railroad Operators Incentive is not used)

•2011 Business Tax Forms

•Timber Registration Number

•Agriculture ID

•Farmer's General Liability Insurance

•Articles of incorporation


BUSINESS CHOICE OFFERS


Sales Support


Locate a Dealer

Request a Quote

Resources


GM Business Card


The all-new GM Business Choice5,6 is an enhanced incentive program specifically designed for business owners who use their vehicles for work-related purposes. Available when you purchase or lease eligible, new Chevrolet or GMC vehicles, the new Business Choice provides a business maintenance plan, plus valuable Upfit Cash Allowance6,7,8 or GM Accessory Cash Allowance9,10 you can stack with retail offers for increased savings.



NEW BUSINESS MAINTENANCE PLAN1

Our all-new two-year/30,000-mile Business Maintenance Plan keeps your fleet running at peak condition. It includes lube, oil and oil filter service, tire rotation (extra charge for tire rotation for dual rear wheel vehicles) and a 27-point inspection process.


UPFIT CASH ALLOWANCE OFFERS6,7,8


CURRENT OFFERS



Put them all together and make a great deal. Simply stack your Business Choice Cash Allowance offers with available retail offers and you may save even more money.


Am I eligible?
Business owners will need to answer the following questions from dealers:

1. Are you a business owner?
2. Is the vehicle used in the day-to-day operation of your business and not solely for transportation purposes?
3. Can you provide one of the following eligible business documents that identifies you as the owner of the business?

•GM Fleet Account Number (FAN)
•DBA (Doing Business As)

•Sales Tax License

•State Business License or State/Federal Business Tax ID Certificate

•State Occupational License for Trade (For example: plumbers, electricians, contractors, etc.)

•Municipalities (in lieu of bid assistance, vehicle must be in the name of the municipality)

•Municipal Business License

•Prior-year Schedule C (Form 1040) or Schedule F (Form 1040-farmers only)

•Crop or Livestock Insurance

•Federal Land Use Restriction and/or Land Grant Subsidiary Documentation

•Commercial General Liability Insurance Policy/Public Liability Insurance Policy and/or Workmen's Compensation Insurance Policy

•State or Federal Authorized Business Website (must have .gov website address)

•Pocket List of Railroad Officials Guide (only eligible when Railroad Operators Incentive is not used)

•2011 Business Tax Forms

•Timber Registration Number

•Agriculture ID

•Farmer's General Liability Insurance

•Articles of incorporation


GM Offering Standard Maintenance to Fleet Buyers

Industry-first business choice program includes oil changes and more

2013-01-03


DETROIT – General Motors Fleet and Commercial Sales announced today that the GM Business Choice program, designed specifically for business customers, now includes an industry-first two-year, 30,000-mile Business Maintenance Plan, in addition to a cash allowance for vehicle accessories or upfits.

GM is the first automaker to offer a maintenance plan alongside cash incentives that may be used with any upfitter. The GM Business Choice maintenance plan, which covers lube, oil and filter changes; tire rotation; and a 27-point inspection, is now available to Business Choice customers. Eligible vehicles include: cargo, passenger and cutaway vans, chassis cabs, 1500, 2500 and 3500 pickups and the Chevrolet Avalanche.

“Our customers told us how important a maintenance plan is to them, so we listened and redesigned the Business Choice program to meet their needs as part of our commitment to providing the best possible customer experience,” said Ed Peper, General Motors U.S. vice president of Fleet and Commercial Sales.

“We’ve done a lot to raise the bar at GM Fleet and Commercial, and this is one example of how we are continuing to alter the way we do business to further nurture our partnerships with our customers and be their preferred choice,” Peper said.

The new Business Choice program has been revamped for ease of use by dealers and customers. Customers will now receive a GM Accessory cash allowance or an upfit cash allowance, depending on the vehicle and the customers’ needs.

Small business customers who purchase more than one vehicle for work-related purposes may be eligible for the program. To find out if your vehicle purchase will be eligible, please contact your Chevrolet or GMC dealer. The updated Business Choice program will complement the all-new Business Elite dealer program.

To learn more about the Business Choice program and qualifying vehicles, visit gmfleet.com/businesschoice. Also, customers are invited to join the GM Fleet and Commercial Customer Service LinkedIn group for timely responses to fleet-related questions.

General Motors Co. (NYSE:GM, TSX: GMM) and its partners produce vehicles in 30 countries, and the company has leadership positions in the world's largest and fastest-growing automotive markets. GM’s brands include Chevrolet and Cadillac, as well as Baojun, Buick, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety, security and information services, can be found at http://www.gm.com.

GM said the changes to the company's Business Choice program will complement its new Business Elite program:

GM Overhauls Its Commercial Dealer Sales and Service Programs

October 10, 2012

GM's new Business Elite logo for its Chevrolet brand.

TORRANCE, CA – General Motors is in the process of revamping its commercial dealer sales program in order to give businesses improved sales and service experiences and to give dealerships more tools to effectively sell commercial vehicles. Automotive Fleet spoke with Ed Peper, U.S. vice president, Fleet and Commercial Sales, and Jennifer Costabile, General Director, Used Vehicle Activities, Fleet & Commerical Advertising and Marketing, about the new program and the changes GM is making.

“The new program will be called Business Elite,” Peper said. “The folks think it symbolizes the idea that they are special and that we’re going to do something special for them. I think the whole experience is going to be really nice for customers.”

Peper said this revised program targets non-CAP (competitive allowance program) business customers. That said a number of the changes could benefit any business that purchases a fleet vehicle through a dealer or that brings a vehicle in for service.

“There are certain things we want our customers to have, there are certain things that we (GM) are going to deliver, and there are certain things we want our dealers to deliver,” Peper said. “That’s the crux of what we’re doing here.”

GM’s Costabile said business customers told the automaker that they want an exceptional sales and service experience.

One of the major areas the program overhauls is how GM’s commercial dealers handle service. Peper explained that business customers asked for priority service and said there will be new service-related requirements for Business Elite dealers. GM’s Costabile provided details on those requirements.

“Time is money for them, so they want the ability to get in and out,” she said. “They want a loaner if a vehicle is down. They want special service hours, similar to a CostCo or Lowes because they need to drop off their vehicles very quickly and get their people back out to work. They told us that service experience is extremely important. We can deliver on that promise through our Business Elite dealers. They can give them all the things they want, priority service, 24-hour towing, and work-ready loaner vehicles, for example.”

The other part of the equation is sales. Peper explained that GM is revising its sales incentive program for business customers, Business Choice, and that it will also require its Business Elite dealers to focus on pursue commercial sales.

“On the sales side, we’re going to insist that they go after commercial business,” Peper said. “In the past we haven’t really insisted on that, but we need people out chasing the business. Then we’ll need a commercial sales manager at each of the dealerships that want to participate.”

GM’s Costabile said business customers provided a great deal of input as to what they are looking for in a sales experience.

“They wanted a sales experience where salespeople come out to them. They also want to sign on the dotted line. They want a very time- and cost-effective transaction because these folks know what they want already. They want people who understand their business and can help them figure out what kind of vehicle they need for their business. By having these outside salespeople who can deliver on that, that will help create a great sales experience as well.”

Dealer feedback on the previous version of the Business Choice program told GM that the program was difficult to administer and overly complex. GM’s program revisions are designed to make it easier to manage and to incentivize Business Elite dealers to go after commercial business.

“The Business Choice program will be much easier to administer,” Peper said. “If we had eight choices before, there will now be about four. In addition, we will have a special sales recognition incentive. Instead of having a couple of programs a year, we want to have Business Elite dealers striving to hit a sales goal every quarter. If they participate in the program and hit their goals, they will receive cash rewards.”

Peper explained that beyond the incentive program, GM will be offering its Business Elite dealers extra floor plan allowance on certain vehicles, for example those requiring upfitting that take longer to deliver. He added that Business Elite dealers may get some additional commercial vehicle allocation.

To help on the sales side, Peper said GM plans to share prospecting tools with its commercial dealers and to generate and give them sales leads.

Currently GM is in the process of re-signing dealers up for the new Business Elite program. Peper said the automaker has signed up more than 180 dealerships and plans to have between 350 and 400 dealers on board by the October 31 sign-up deadline.

The official start date for the Business Elite program is January 4, 2013. Peper said that this date gives newly signed Business Elite dealers, and GM, time to get everything in order to create a great sales and service experience for customers.

“There are two big takeaways,” Peper said. “Number one, we need to continually focus on what the customer wants. The things we are asking the dealers to do are the things the customers want. The second takeaway is that if something isn’t working at the new GM, then we’re going to get customer input and figure out how to make it right.”

http://www.automotive-fleet.com/news/story/2012/10/gm-overhauls-its-commercial-dealer-sales-and-service-programs.aspx?prestitial=1

@Bob, Thanks for clearing that up.

Thanks BOB. GM wins and the Ford girly men lose again!

Bob -

You are seriously out of control. I love it! Now that you're back on pickuptrucks.com you and I need to talk dude. Seriously let's get a bunch of GM fans from over on GMI onto here to take down Ford fans in 2013!

@Bob, Bob and Gregory - Thanks for all the Spam cut & paste job, quadruple+ spaced. Just providing a link would be enough in case anyone was interested in GM insider propaganda or offer fine print.

What a bunch of morons. Seriously, who in their right mind thinks this is a good deal? You are talking about 6 oil changes tops. Possibly as few as 3, depending on use and oil type. Maximum 'savings' is based on what a dealer would charge an average person stopping in for oil changes. No fleet business would ever pay half that to begin with. On top of that they lose their trucks for a day minimum, compared to a few minutes if done in house for 1/4 the cost. I'll give GM credit for a good marketing gimmick, but I can't believe the suckers on here that fell for it. You guys have no common sense.

Bob, thanks for the link to the GMI site and Silverado poll. It says a lot to see over 40% of the GM faithful rate the new 2014 truck as a '6' or lower. That means 40% of the GM fanbois give it a failing grade, so I hope GM is already designing a refresh or something in the engine bay that will 'wow' the faithful.

Wow, Toyota gives you that on EVERY new vehicle purchase. 2 years or 25,000 miles complimentary maintenance AND free roadside assistance to boot. with GM you have to have a fleet............ BUT, thats a step in the right direction, you cant get that from the italian manufacturer Ram nor the Ford at all.

LMAO! Look at the Troll Bob talking to himself, that is hilarious!!


Hopefully GM can move those turds sitting on lots by offering this. They would probably use the cheapest oil and filters.

Well, from my experience and the experience of others who own a fleet of vehicles for their business, company or corporation, and that includes my former employer, many of the larger ones have an in-house maintenance facility of their own while the smaller ones usually have a contract with Jiffy Lube, Meineke, Pep Boys, Sears or some similar service provider, for all their routine maintenance needs, to include tires.

In my case, when I was still working, I had four "fleet" vehicles (for tax purposes and depreciation) but I had the routine maintenance done at the local Jiffy Lube for a really sweet price (roughly half of what an individual customer had to pay, as long as I used house oil and filters). I wrote off the expense and reduced my tax burden in the process.

And there was no waiting while going to Jiffy Lube. You drove up and 10-15 minutes later you were back on the road, or on service calls, or whatever you were doing. And most of those places have extended hours, like from 6am to 10pm daily, 7 days a week (in Southern California at least).

I don't see where this GM fleet maintenance deal is all that great for the customer if they have to schedule the maintenance and then lose that vehicle for the better part of the day. You can't make any money when your vehicle is in the shop.

This is probably just an effort for GM to increase its dealer-traffic business or otherwise lose out completely, except for warranty repair work.

Most of the anti-Ford guys seem to be hung up on making "girlie men", gays, and vehicles for women comments. They always bring it up.
Freud had something to say about that. Repressing the Id, or one's true inner self.

"Repression, a fundamental, usually unconscious function of the ego, maintains equilibrium in the individual by repressing inappropriate, unfeasible, or guilt-causing urges, memories and wishes (all usually of the id) to the level of the unconscious, where they will be out of sight, if not out of mind."

"A repressed urge of the id, though it may be in the unconscious, still affects the actions and thoughts of the individual."

"But as the urges boil up, the individual eventually will find release, through some external displacement, displaced emotion, or other mechanism."

@Bob, Greg, Sierra, Gregory Stevens what inner feelings are you repressing?
Are you repressing your true orientation, and/or the reality that another brand may be comparible or superior to the brand you superficially worship?

Girly Man Part II

http://www.youtube.com/watch?v=fQfRxTjAN9o


Posted by: HEMI V8 | Jan 26, 2013 12:12:19 AM
Looks like I don't even have to post anymore. lol Someone will do it for me.

Great idea for the longest lasting pickups built today. GM rocks!

lol^ the only choice is ford, Fords are the longest lasting pickups. Ford will out match this

Ironic the numbnuts above keep calling every non-GM fan a "GIRLY MAN".

The GM abbreviation seems to fit GIRLY MAN exactly.

I think that they should offer this program to all customers just like Toyota does. Some of the Kia and Hyundai dealerships around me offer a program similiar to this.

@GM? I wonder what the "C" stands for? or does Ram lay claim to the female anatomy with their look alike badging?

the new oil that gm is requiring I think its DEXOS is supposed to be much more expensive than the oil of yesterday. so maybe letting gm pickup that tab may just be the way to go. I presently drive a ,96 gmc 1500 with 508,000 kms on it so it,ll be awhile before I have to worry about that. but when I do,YOU CAN BET IT WILL BE ANOTHER GM! all these guys on the ford bandwagon cause of the GREAT ECO BOOST engine,haha,i cannot wait to hear all the whining and bellyaching to start once they will inevitably start to grenade because of the turbo,s eating themselves from oil related issues. being around turbo,s a lot I have just been sitting back patiently waiting for it to happen. and it will. GM faithful relax, we will have the last laugh. lets remember the great success FROD has had with their other turbo equipped engines shall we? I.E. the 6.0/6.4 diesels. we still have to deal with those beautiful examples of FROD engineering at my shop. the only reason the eco boost have done as well as they have is because the demand placed on the 2 turbo,s is not as constant on the little gas job as the diesel requires the boost constantly, the gas job not as much. but it WILL happen. I,ll give FROD some credit they,re at least trying, but hey its still a ford. good things come to those who wait,and as usual GM will ,as its always done, come out on top.



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