Chevrolet, Nissan Pickups Top 2017 J.D. Power Quality Study

2017-Chevrolet-Silverado-3500HD-HighCountry-009 II

Chevrolet's Silverado — both the half-ton and heavy-duty models — and the Nissan Frontier ranked the highest of all pickup trucks in J.D. Power and Associates' influential Initial Quality Study for the 2017 model year.

Overall, new-vehicle quality as determine by problems owners experienced in the first 90 days of ownership, improved 8 percent from 2016 to 2017, reaching its highest levels ever. The report uses eight categories to judge vehicles by segment based on a survey of nearly 80,000 consumers who own or lease and model-year 2017 vehicle. The survey asks participants 233 questions related to overall interior quality, mechanical issues, accessories, features and design, to name a few.

IQS has stirred controversy in the past because it assesses what consumer don't like in their vehicles, not just what goes wrong. But the firm has defended the practice, saying that such dislikes can sour owners on their vehicles just as much (or more so) than objective reliability failures.

J.D. Power puts pickups into three segments: mid-size, large light duty and large heavy duty. The Frontier ranked first among mid-size pickups, and the Silverado 1500 and 2500/3500 took the top spots in the light-duty and HD segments.

The complete ranking of pickups is below; to see how auto brands and cars fared, check the Cars.com report.

 

 

2017 Mid-Size Pickup

Frontier Action 4 II

Winner: Nissan Frontier

Second: Chevrolet Colorado

Third: Honda Ridgeline

Fourth: GMC Canyon

Fifth: Toyota Tacoma

 

2017 Large Light-Duty Pickup

2017-Chevrolet-Silverado-016 II

Winner: Chevrolet Silverado 1500

Second: Ram 1500

Third: Toyota Tundra

Fourth: Ford F-150

Fifth: GMC Sierra 1500

Sixth: Nissan Titans

 

2017 Large Heavy-Duty Pickup

2017-Chevrolet-Silverado-2500HD-002 II

Winner: Chevrolet Silverado 2500/3500

Second: Ford Super Duty F-250/F-350

Third: Ram 2500/3500

Fourth: GMC Sierra 2500/3500

Manufacturer images

 

 

Comments

Congrats to Chevy!

Wow, how flawed can that report possibly be? Apparently the emblem glued to the grille can change reliability from 1st to 5th in 1/2 ton and 1st to last in HD???

Apparently "Professional Grade" means crappy?

Get out those crying towels Ford boys!

umm so what happens after the first 90 days ?

These types of studies/surveys are highly influenced by owners' expectations. As an example, many people probably expect a GMC to be an upscale version of the Chevy, much like Lexus is the upscale version of Toyota. Therefore, if both brands suffer the same issues and number of issues, those who bought the GMC will likely be more disappointed than those who bought the Chevy, and the GMC will subsequently fall out lower on the survey.

How flawed can that report possibly be?

After ~6 months, the Ram falls to the bottom because they fall apart!

That is my exact take on this survey also, Longboat.

Initial quality is far different than long-term quality!

When I buy I truck, I look into long-term quality because then I can see what my truck will be worth in 5 years!

Toyota dominates that category on retention of value with its Tacoma!

So enjoy your initial quality (rigged and paid off?), while I get more bang for my buck when trading in my Tacoma!

But not lasting quality.

Fake News.

Military grade has its problems.

Congrats to GM, another great display of quality job 1.

I agree that it makes no sense that two vehicles coming off of the same assembly line rank so far apart. Maybe they really are different vehicles, contrary to what the GM fans say every month when Ford outsells Chevy so they want to count all four GM vehicles together.

I would be suspect of this ranking when the same truck appear at opposing ends of the ranking - how is that explained?

And from now till midnight! The first 100 callers will receive FREE t-shirts and beach towels with your choice of the Chevy or GMC logos. Just call 1-888-Papajim

Great work Nissan! Practice makes improvements.
After 13 years of making the Frontier with no changes they are finally getting the quality right.

Great work Nissan! Practice makes improvements.
After 13 years of making the Frontier with no changes they are finally getting the quality right.

Communist media arm propping up GM again.
Initial 90 day quality study? Doesn't sell me anything.

It will facilitate a glimmer of hope for the GM gullibles--good luck!

I bet 1/2 these complaints could be solved by people reading their owners manual and knowing how the systems operate. Thats the first thing i do when buying a new vehicle.

Why not post the results of the 3 year jd power reliability study? I believe ford was first in light duty chevy first in HD.

First 100 callers receive a free t-shirt with a portrait of papa jim captioned "Grumpier Old Man"

I'm predicting another chevy commercials.

I think they favor chevy ford or dodge didn't even rank

How foolish does jdp look with gm having all those shaking and cylinder deactivation problems? Are they getting as bad as consumer reports?

Funny how the ford clowns see this as a poor or flawed report.
Now had there garbage ford won first place their comments would have seen the results as a quality un-flawed report.
Get over it girls , ford builds garbage. accept the facts.

ugh...that 1st & last pic says it all & why I still believe shaky GOVT garbage motors current designs need to go; trucks look cheesy with all the plastic square claddings pieced together to try give a manly look with matching square wheel wells...instead it looks like a wimpy leftover props from a Transforma movie set...geeez...

@Lionel--Actually most of today's trucks are ugly with their massive grills and boxy designs. Even the new F-150 doesn't look that good with the bars running thru the headlights. Ford should use the front end from the new Expedition on the F-150 otherwise the truck looks good. I really don't care if a truck has round or square wheel wells as long as it gets the job done and is reliable.

Most of today's vehicles have lost any semblance of design in that safety regulations and efficiency have turned most into ugly boxes or blobs with cartoonish features and cheese grater grills. One needs to go back the the early 70's and late 60's to get to the zenith of American design. I would give Toyota the award overall for the ugliest looking vehicles. Next would be Nissan with the Juke. GM's all time ugly vehicle would be the Pontiac Aztek.

Ford's frontend looks assend.

GM's all time ugly vehicle would be the Pontiac Aztek.
Posted by: Jeff S

@Jeff

Unless you count the Isuzu Assender

@papa jim--You need to get some glasses at look at the front end of an Aztek, it makes a Fiat 500 look like a thing of beauty. The Ascender is not that bad, it is just a rebadged Trailblazer but I prefer the Saab version of the Trailblazer. Breaking Bad made the Aztek cool but it is still ugly. Even Walter White sold his Aztek and got a cool black Chrysler 300 with tinted windows and a Hemi and became Heisenberg.

Initial quality doesn't mean much IMHO. I think all the brands have come a long way, but reading all the bashing on here of other marques is just childish. Buy what you like and hopefully it lasts a long time. As I type this, my 2007 GMC Sierra sits out front, 10 years old and not a single trip back to the dealership for anything other than routine maintenace since I bought it new. 150,000 miles and I drive the crap out of it. Impressive. Hopefully everyone else has the same experience regardless of your choice of ride. Quit being haters people, its depressing!!

Initial quality doesn't mean much IMHO. I think all the brands have come a long way, but reading all the bashing on here of other marques is just childish. Buy what you like and hopefully it lasts a long time. As I type this, my 2007 GMC Sierra sits out front, 10 years old and not a single trip back to the dealership for anything other than routine maintenace since I bought it new. 150,000 miles and I drive the crap out of it. Impressive. Hopefully everyone else has the same experience regardless of your choice of ride. Quit being haters people, its depressing!!


Posted by: Ted | Jun 24, 2017 5:54:31 PM

Most intelligent comment i have read on here . Thanks Ted. I can't believe the immature postings on this site.

I bet most of this based on repeat customers and wether or not the truck was a right fit.
Examples: I bought a K2500 C6P, 2000 GMT400. 454 was a beast, thing was a tow monster. Off-road it was a nightmare. 454 and 4.10s, in low range, would consistently jack up the alignment. It puked a half-shaft and first they said it was "oversized tires", LT265/75R16-E, then aggressive driving, finally the GM Truck group Engineer said the front IFS wasn't really designed for the 454 and 4.10s. So I traded it for a competitor in 2001. I still have that 2001 truck and have been off-road all over the 4-corners states. Zero, I mean zero issues.
Second- a guy who is on his third Silverado is going to be happy because it is familiar.
A guy like longboat who has researched and found the Ridgeline to be his machine is going to be happy. But, 2 guys I know. Both have almost identical F150s, both with EcoBoost. One loves it, says the power and mileage is awesome. The other absolutely hates it. One went from an early 90s F150 with a 351W, the other had a 7.3 PS SD. Perspective and expectation.
Almost all of trucks are solid and reliable.
Compared to the early 80s sealed carb days, infinitely better.

When 2 mechanically identical trucks rate completely differently, I can't call it informative.
The frontier is unchanged over 12 model years. Yes, it should be flawless.

When 2 mechanically identical trucks rate completely differently, I can't call it informative.


Posted by: Mr Knowitall | Jun 25, 2017 7:36:50 PM

The trucks may be identical, but the demographics of the two brands are completely different.

It reminds me of the time I had a Toyota Tundra as a company truck. I thought it was a flimsy piece of junk with a ratty interior quality. Yet some sick individuals would look at it and see gold. Oxi loves himself a rusty Toyota.

@Jeff S; Everyone is entitled to their taste & opinion - I do agree todays full size trucks seem to be getting bigger/squarer with each model year. I believe the '97-'04 F150 size/design was perfect & was not boxy. Probably one of the best designs Ford has come up with & why I luv my black '04 Lightning so much & amazed how it's still a head turner today (I get offers for it almost daily). Or maybe it resembles a bit my dad's '56 F100 which is still a dream to get one someday...

But my daily driver ('15 global Ranger) is a perfect combination of size, capability for what I need; it can take the whole family & tow all the toys (jetskis,ATV's) plus my 21 ft boat with ease. In fact it can do almost everything my buddies with larger trucks (2500 RAM/cheby 2500) & can beat them in narrow off-road trails. But best part is it parks safely inside my garage...my buddies leave their trucks out in the sun :-)...

So looking forward to the new US Ranger version & maybe will have that replace my current one...

Ford's frontend looks assend.

Congrats to Chevy!

I always get a good laugh at these quality awards... 90days... lol!!!

I believe the '97-'04 F150 size/design was perfect & was not boxy. Probably one of the best designs Ford has come up with & why I luv my black '04 Lightning so much & amazed how it's still a head turner today (I get offers for it almost daily).
Posted by: Lionel | Jun 25, 2017 9:14:22 PM

The '97-'04 F150s were the ugliest trucks ever designed. And with the unreliable Ford Modular V8's truck under the front cowl in those tiny engine bays, working on them SUCKS. And being a Ford Mod motor, you WILL be doing engine work. AWFUL AWFUL trucks. You should feel bad for claiming that was the best looking truck.

Oh "Frank's Brother"... you say the silliest things...

There are tons of reliable modular engines on the road without issue.

Oh "Frank's Brother"... you say the silliest things...

There are tons of reliable modular engines on the road without issue.

There are tons of reliable modular engines on the road without issue.
Posted by: Kemo | Jun 27, 2017 8:07:00 PM

Haha good one. There isn't a mod V8 on the road that doesn't have a problem, whether it be cracked exhaust manifolds, rattling timing chains, cheap broken timing chain tensioners, junk cam phasers, low idle oil pressure, seized up spark plugs, blown out spark plugs, bad valve seats, rockers that bust off, etc etc etc. It's a shame decided to throw away decades of decent pushrod V8's just so they could pat themselves on the back and tell everybody how 'innovative' they are or how sophisticated and "European" their engines are. Now all Ford sells are innovative pieces of sh**. lol

Nissan and GM
always will be at the top

Toyota Tacoma is an over rated rust bucket
and has been plagued with all manner of issues
from transmission problems to vibrations and always the rust problems.



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