Recall Alert: 2009-2014 Chevrolet Express, GMC Savana Vans

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By Matt Schmitz

Vehicles Affected: About 303,000 model-year 2009-2014 Chevrolet Express and GMC Savana full-size vans with a gross vehicle weight of less than 10,000 pounds, meaning G1500, G2500, and G3500.

The Problem: The vehicles do not comply with a head-impact requirement for unrestrained occupants; the resolution will require an overhaul of the passenger instrument panel material. GM announced the recall among a trio of separate actions stemming from a comprehensive internal safety review following the automaker's recent ignition-switch recall.

The Fix: Unsold vehicles have been placed on a stop delivery until a solution has been determined, at which time GM will notify customers, and dealers will fix the problem for free.

What Owners Should Do: Chevrolet owners can call 866-694-6546 and GMC owners can call 866-996-9463 for more info.

Images from the manufacturer


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" The vehicles do not comply with a head-impact requirement for unrestrained occupants"

I thought that most jurisdictions had mandatory seat belt laws?

What are they going to do?

Mail every owner a helmet just like those on the "short bus"???

Should be recalled for the misaligned seat and steering wheel.

Now that is a good looking Van.

What are they going to do?

Mail every owner a helmet just like those on the "short bus"???

Posted by: Lou_BC | Mar 17, 2014 1:33:55 PM

Now that's a good one LMFAO!

They are going to put shag carpeting on the dash.

I bet the people who voted for Obama would love to recall there vote........

Next company for recall ford,,,

G.M. is in deep $#!^. Besides the 300 million dollars set aside this quarter for RECALLS. They are going to be sued over the 12 deaths related to the safety defects.

And the bleeding continues...

Truck is good looking like John said, has the Duramax Diesel (check the pipe).

They should also look into why for years & years the brake lights including high mount never seem to work correctly.

@HemiV8 - car companies do not release actual warranty recall data but they do release the cost of those claims on their annual financial statements.

This is the % cost of claims as a portion of their "earnings before interest, taxes, depreciation, and amortization".


Ford...... 7.2%
Chrysler.. 8.1%

2013 (Q3)


If one considers the fact that profits have risen for all 3 companies, they are all paying out more money for repairs.

You might notice that Chrysler has to pay out the most.

@louBC, "You might notice that Chrysler has to pay out the most."

Posted by: Lou_BC | Mar 17, 2014 5:00:38 PM

Don't know where you got these numbers. Remember Chrysler has a better warranty than Ford does. ;)


Hey? my 2013 F-150 has a hard plastic dash!

So between GM and Honda, about 3 MILLION vehicles have been recalled in the past two weeks. Ouch. The giants fall...

A general statement as far as companies with "better" or longer warranties in the more recent years.
A story was done on this a few years ago, some of the major auto mfg's had a big debate on this, whether to match "the competition".
Several yrs ago when some of the mfg's were having hard times with lots of quality and recalls, like Hyundai, Chrysler, Kia, whomever, decided to lure customers back with "better warranties". This became a marketing thing but also a "perception thing" that auto mfg's with extended warranties had quality issues. That was then, and diff mfg's have made great improvements, but warranties remain. Now I remember Ford, GM (maybe others) had a debate on whether or not to match "extended" warranties. But since it had become a perception thing cars that needed extended warranties might have problems, Ford GM at the time decided against doing it. So that's how some of this warranty depabte got going. Times have changed.
Don't have to believe me, research it.


Calling you out on the research methodology here:

Earnings (EBITA) is a moving target.

So is the number for the cost of claims.

Trying to correlate two moving targets statistically gets pretty hairy.

Chevrolet always had the best looking van (aside from their new sad Nissan badge job). I can't possibly see what good this particular recall does. The 09-14's have the same dash the 03-08's have. It must be a pre/post BK thing. It's a dashboard, wear a seatbelt.

G.M to recall 1.5 million vehicles over 300 million in repairs

@papa jim - the researcher who put forward the data said the same thing but why confuse the fanboys ;)

@supercrew02.. See, around here people view it totally the opposite. If a company has enough faith in their product to put a 100,000 mile warranty (or lifetime warranty in the case of Chrysler) on their stuff...that means it's REALLY good stuff. Because one of two things is going to happen: either A) they are doing warranty repairs like crazy and go out of business due to cost or B) their vehicles are going to stand up to the warranty.

That's why I would always go with the vehicle that has the best warranty (unless that vehicle is a POS General Motors product).

@WXman - the reason companies put long warranties on vehicles is to reassure customers. It does not show reliability or trust in a product.
Hyundai/Kia did that to reassure customers because when they first came out they were total crap. A friend of mine had a few and they were okay but the moment the warranty expired he couldn't give it away. He traded the first one on a second one since that was the only way to get his money out of it and then sold the second one with warranty left on it.


Let's remember something, because I have an old bone to pick with Chrysler about warranty work that was refused.

A guarantee is different from a warranty. A guarantee is good as gold. Money back, no problem.

That doesn't work in the car business so they have warranties.

Definition: a warranty is a promise to do something in the future. Far in the future...

A roofer gave me a 30 year warranty once. I was impressed, but I was young and stupid too.

Thirty years is a long time for most folks but for a small mom/pop contractor that nails down shingles for a living 30 years is like infinity.

If Kia gives you a 10 year warranty, ask yourself if that car dealer will even be in business 10 years from now--or if you will still own the car! It's all marketing BS.

Papa Jim, if the Kia dealer you bought your Kia from goes out of business, you will go to another Kia dealer to get you car fixed. My Dodge Dealer went out of business so I go to the one in the next town over LOL.

GM is becoming the Toyota of North America.

I wonder how GM will fix this one, give a huge discount/trade-in when the owners are forced to take their vans off the road?

It seems GM would have been totally aware of this all along. So one should ask is GM driven by dollars or integrity.

"Ford claims Illinois-based Navistar isn’t adequately sharing warranty costs for the engines."

If warranties are used to reassure customers according to LouBC lol HOW COME FORD HASN'T RAISED THEIR WARRANTY?


" There have been nearly 100 service bulletins on the engine, 500 parts have been redesigned, two owner notifications, and a countless number of calls to Ford's Technical Hotline."

Warranty is like insurance,

Actually....... it is insurance.

The cost of that "insurance" is included in the purchase price of the vehicle.

Car companies budget warranty claims into their business plans.

My brother works for the biggest Lumber/Pulp&Paper company in Canada. They buy/lease new trucks without warranty.
1. They save several thousand dollars per vehicle and...
2. The field operations trucks get driven as hard as car company PR Hacks say they can be driven BUT the Warranty Department claims it is abuse so refuses to honour claims.

G.M. sued over ignition defect.

Bought and payed for a 2013 Chevy Express on March 28. The following Monday, I was told about the recall and the dealer couldn't release the van till it was done. At this point I'm almost 3 weeks in with no van. I called GM and was told they are still evaluating the parts and haven't shipped any out to the dealers. The dealer's hands are tied and even offered to give me my money back. Is there anything else I can do to speed up the process?

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