Chevrolet, GMC to Cut Pickup Truck Powertrain Warranty

Chevy 23 II

GM is reducing the mileage limits on its powertrain warranty from 100,000 miles to 60,000 miles after internal studies revealed new-vehicle customers weren't interested in what kind of warranty was available. The revised warranty offerings on Chevrolet and GMC vehicles will remain at five years in length.

GM rolled out the extended warranty plan in 2006 to counteract poor-quality perceptions of American products when compared to their Asian and European counterparts. The cost savings in warranty repairs, a GM spokesman said, will be reinvested into buyer programs that customers hold as a stronger priority when deciding what truck to purchase. Ford has a five-year/60,000-mile powertrain warranty, and Ram has a five-year/100,000-mile offering.

According to Cars.com News, the plan will begin with the 2016-model-year vehicles.

Cars.com photo by Evan Sears

 

Comments

There are always those that will deride JD Power or Consumer Reports on durability/reliability. Part of that reason is because no one wants to be told that the vehicle they bought isn't on par with the competition. That fact is amplified buy fanboyism.

Studies are only as good as the information entered into them and they all have weak points. Another issue with studies is that there is a possibility that it will not correlate to the new vehicle sitting on the car lot.
JD Power has said that new models tend to see a drop in quality. If a design has been around a while the odds are the quality and durability will improve over time. We are seeing that currently in the statistics with Chevy.
One always takes a bit of a chance when buying the first year of a model run. I'd be more inclined to trust a Chevy in another year's time.

Chris - one needs to look at multiple sources of information. There is JD Power, Vincentric, Consumer Reports,TrueDelta and many other sources.

Any professional will look for corroborating evidence. A person should do that as well. Unfortunately people tend to stop looking once they find something that supports their pre-existing beliefs.

@Lou BC--I would say the same thing is true for the new F-150, it will be a much better and more reliable truck in a couple of years especially since the manufacturing process with aluminum is new to Ford. Some of the best vehicles I have ever owned were either the last year of a model before a redesign or one that has been out on the market for at least a couple of years and this is true with all brands.

This discussion has morphed into another topic---reliability surveys

Reducing the cost to GM for its 100k miles powertrain warranty was the original discussion.

The problems with vehicle reliability and the surveys that try to measure it, are always hampered by the size of the sample, or the scope of the discussion.

Worrying about the complexity of on-dash electronics for syncing the phone causes no end of stress at dealer service departments but has virtually NOTHING to do with a powertrain warranty.

Surveys sometimes question the reliability of great brands such as Mercedes and Toyota but those skewed results often stigmatize a solid product unfairly, in my experience.

@bat, I have own Chevy, Ford, Toyota, and Nissan. This is the order of there durability from my experience.

1 Toyota, there trucks and cars LAST FOR YEARS!!!! They are very well engineered, and are tough as hell!!!!!!!!!!!!! If you travel the world, Toyota trucks are No. 1 they can take the abuse of the harshest and toughest environments, jungles, deserts, unpaved road. etc

2. NISSAN very solid and extreme durability

3. Ford I have bought 2 Rangers 1994 and 2002 bought where solid and durable. 297,000 miles and 230,000 miles

4. Chevy S10 horrible!!!!!!!!!! bend rods (one engine replacement, oil leaks, transmissions problems) JUNK!!!!!!!!!!!!!!!!

Hell Ford, Chevy, and Ram/Chrysler are all now using Toyota's 6 Sigma and Leaning manufacturing, techniques.

So from a engineering and technology perspective, Chevy is still a long way behind Toyota and Nissan when it come to durability and toughness!!!!!!!!!!!!!!

THIS IS ALSO THE AMERICAN BUYING PUBLIC PERCEPTION OF CHEVY AND TOYOTA. AFTER BUYING THE S10, I WILL NOT BUY ANOTHER GM PRODUCT!!!!!!!!!!!!!!

I think GM is just worried about the reliability of their products as they age.

If two trucks are exactly the same but one has nearly twice as long of a warranty as the other, which one do you buy? The perception is to get the longer factory warranty and better value.

With all the complexity that engines/transmissions have nowadays, I don't see how this warranty reduction can be seen as a good move. Especially when they keep changing all the time with technology to improve mpgs.

The Corolla had/has an antiquated powertrain for years and years, but you can't argue with Toyota about their durability and the overall value that comes with that. When you have AFM, direct injection problems as they rack up miles, VVT, and tiny turbo engines doing the work of the easier older running engines, how much will it cost to keep them maintained as vehicles age. I think GM knows it will cost a lot more than they want to pay, unless people just keep buying new ones all the time. Problem is, some people just can't do that...

@latwoods-I see people everyday with more k's on their Cavaliers than you had on any of your vehicles and more to the point of this discussion, on GM pickups as well.The biggest piece of junk I have ever owned was a brand new 1985 Toyota Corolla-Motor Trends car of the year that year. You didn't meniton if you bought the S10 new or used nor did you say what you were doing with it-towing too heavy a trailer, rat bagging it? I see folks every day that love their S10's and would get another. If you had a bad experience with yours that's unfotunate. While not every vehicle from any manufacturer is perfect, and certainly GM, like others, has had some lemons, the current information is contrary to what you believe. As for the warranty clawback in the US-time will tell if it was the right thing for GM to do, but I notice Toyota, Nissan and Ford haven't got any better a warranty!

I blame Ford, if Ford had more faith in their EcoBusts, they would offer 100k, since they didn't, GM feels comfortable enough to drop it down. I don't think RAM will follow.

Anybody trying to spin this into a good thing is a idiot

This is interesting. 100K warranties are nice but they have in fact always been put on vehicles people have quality concerns for. Ram, Chevy, Kia etc. Never expected them to go back probably a money thing.

Truth is, mst people today, never keep their vehicles past 3-4yrs and 40-60k at most. No point in a 100k/5 yr if your customers are not keeping their vehicles. Makes compete sense. And I sell these cars/trucks. And to the first poster, witha Dodge truck, lol, Ford is and has been the #1 selling truck in the world now for nearly 38 yrs. Also the most reliable, and remember, I sell Chevy/GMC. Nobody ese even comes close to Ford in trck volume. The facts speak for themselves. They sell more trucks than Dodge/Chevy and GMC combined. No need for crazy high warrantys. These days, I lease 75% of the vehicles I sell.

It's a waste of $ to finance a vehicle if it's not kept past 4 yrs. basically throwing $ dwn the toilet. You pay full tax and fees on a finance, upfront. On a lease, you pay not what you use. Which is why in a lease, you can get much more car for less money. Just need high credt and not just a high score but a good history, because score alone doesn't do it these days.



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