Ford Customers Go Behind the Scenes on Super Duty Testing

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Five Ford Super Duty customers, chosen at random, will participate in the durability testing of the next-generation 2017 Super Duty F-Series pickup truck. First shown at the 2015 State Fair of Texas, the new Ford heavy-duty pickups will have aluminum bodies (exactly like little brother F-150); heavier-duty axles, brakes and driveline components; and they will get better fuel economy.

Ford will take these customers to the factory, the proving grounds and on the road to see exactly how these trucks are pushed, punished and put through their paces. Each of the participants — professionals from business sectors that rely on HD pickups — will have a chance to question engineers and designers as the pickups work their way through each stage of testing and fine-tuning.

Ford is making a video series that follows these construction, forestry, oil, sanitation, private business and manufacturing professionals as they observe the new Super Duty work its way to its debut in late summer or early fall.

The first of the "We Own Work" videos will come out in February, and will introduce the five participants and describe their businesses. Later episodes will focus on the new technology and features in the new Super Duty.

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Comments

Ford Tech for a decade buys a class leading Ram. lol

Guts

Glory

https://www.youtube.com/watch?v=C8RnrdJ_mPA

Ford sucks!!!!

Just heard that Ford made 7.4 billion in 2014, UAW employees will get about $9300 in bonus checks. When this truck comes out those numbers will go much higher. Lots of hate out there for Ford but they are doing something right. Only lost money in South America in 2014, I don't think any motor company made money in SA. Maybe Toyota...VW? Can't wait to see the next HD shootout.

Ford SuperDuty is 5 out 5 in the work place, all this with a 20yrs design. See ya later suckers. LOL

Forestry 50%
Heavy Construction 48%
Oil, Gas extraction 50%
Electric, Gas & Sanitation 58%
Manufactoring 42%

I really want to see the the frame, suspension, and drive line without the body, like shown above. I hope they take lots of photos, videos, or have some sort of VR fly-through. Knowing how a vehicle is put together and designed means a lot to me.

I guess the ecodiesels are good for only around 150k miles then you are driving on egg shells ahahahahahahahaha

Yup got your monies worth. ...... Garbage

https://www.youtube.com/watch?v=9XzdYl5iCYQ

Just heard that Ford made 7.4 billion in 2014, UAW employees will get about $9300 in bonus checks.

Posted by: CreigMac | Jan 28, 2016 10:18:46 PM

2014 ? Where have you been ?


http://www.allpar.com/news/index.php/2016/01/where-fca-made-and-lost-money-31117

All the past reviews trashed the Super Duty cause it was unstable, bouncy, floated all over the road.
Is Ford going to correct that with the new Super Duty?
What about the Super Duty brakes?
The brakes suk !
Don't you think when you build a heavy truck that hauls and tows heavy that it has good brakes? You don't use rotors from a Ford Focus and use on a 6000lb truck!

The last Ford truck I bought new was in Nov 2009. The auto trans started acting buggie in the first 3 weeks.

The local dealer said they couldn't help. They said Ford knows about it but they don't have a fix yet.

18 mos. later same story--traded for a Silverado. No bugs. Five years later, 70 k miles: still no bugs.

So now we see a story that lets folks "test" a Ford HD. Ford's been testing their trucks on their customers for a long time. Not news.

Another piece of marketing by Ford.

I'd bet these customers are not just drawn from a hat. They will be expected to tow the line in regards to testing with restrictions.

In other words I'd expect this "test" will not be a free for all.

papajim,
I thought you only owned cheap hand me down vehicles and you couldn't afford a Suburban.

Now all of a sudden you have had these new pickups.

Your cancer "scare" you posted, etc.

You are so full of sh!te.

I'd bet you live in Winnepeg and BC;)

Well, pipajam, you are an arsehole in need of some form of support. What's wrong with you?

HEMI V8 That's a good funny link, a Ford tech won't even buy a Ford LMBO! Best part is when he tells every one how cheap Ford really is 2004-2014 F150s have a ton of the same problems and the 2014 eco pops v6 still has the same problems since 2011 LMBO! Guess we know how Ford made its 7 billion, by over priced junk morons line up for, and not fixing well known problems for 10 plus years LOL!

Glad I aint on the blue Kool-Aid.

papa jim I thought you had a 09 Chevy 1500 with the 6.2L?

Great informative Ford commercial. Alot better than that bozo Chevy commercial with the 3 trucks each behind a garage door. LOL

@big Al, pretty choice words there for a fellow PUTC member, I guess its easy to do that when you hide behind the PC with multiple names.

@papjim, Sorry to hear that on your Ford issues, but realize any of the big 3 and beyond have issues like that, I had similar issues with 2 GM products as well.

This would be an awesome opportunity to see things from the inside. I would love a chance to do this with any of the big 3. Great idea for a marketing campaign.

Great informative Ford commercial. Alot better than that bozo Chevy commercial with the 3 trucks each behind a garage door. LOL


Posted by: blueman | Jan 29, 2016 6:47:05 AM

What about the one on a hill top and saying Chevy is a mobile office. Then they have the F150 pulling a trailer with a fax machine and antenna. GM is trying to say their truck is a mobile office because it has 4GLTE. Hmmm does 4G scan and fax for you? Did they mention the F150 is a mobile hotspot? Nope. Did they mention the GM 4G requires a contract and monthly fee? Nope. Did they mention everyone with a cell phone has 4G already (well most everyone) and you can connect your F150 to sync and do all the same things with not extra cost involved? Nope.

The last Ford truck I bought new was in Nov 2009. The auto trans started acting buggie in the first 3 weeks.

The local dealer said they couldn't help. They said Ford knows about it but they don't have a fix yet.

18 mos. later same story--traded for a Silverado. No bugs. Five years later, 70 k miles: still no bugs.

So now we see a story that lets folks "test" a Ford HD. Ford's been testing their trucks on their customers for a long time. Not news.


Posted by: papa jim | Jan 29, 2016 2:12:13 AM

I am curious on what issues you had. That transmission, 5R110W has been out since 2003 and was not that buggy. Most if not all issues were known and easily repaired. Sometimes transmission replacement was necessary.

Especially with diesels, drivability issues would appear to customers as a transmission issue. It should be found by the tech but let's face it, many techs are morons and have no business working on our stuff.

Looks like Ford is taking a page from Nissan's Truckumentaries ...

Looks like Big Al is off the medication again.

lmao

software issue they said.

The last Ford truck I bought new was in Nov 2009. The auto trans started acting buggie in the first 3 weeks.

The local dealer said they couldn't help. They said Ford knows about it but they don't have a fix yet.

18 mos. later same story--traded for a Silverado. No bugs. Five years later, 70 k miles: still no bugs.

So now we see a story that lets folks "test" a Ford HD. Ford's been testing their trucks on their customers for a long time. Not news.

Posted by: papa jim | Jan 29, 2016 2:12:13 AM

Great comment, and true. Unfortunately, the big three has been using their customers for testing their vehicles way too often. Case in point, I worked with GM engineers on developing the autotrac t-case. It wasn't quite ready and still went into production. Fortunately, warranty covered the remainder of the testing but at the customers inconvenience.

GMSRGREAT -- the Chevy has a four speed that's been discontinued in the light duty trucks, but it was a solid performer in their lineup for 20 years or so. I've had good service in my Ford trucks that had manual trans.

lmao

software issue they said.


Posted by: papajim | Jan 29, 2016 9:00:38 AM

I hate to say it but I think the dealer hosed you. Unless they provided a document that was a TSB or SSM that said make no repairs, they should have made repair attempts. It is true with all makes of dealers if it is not an easy fix, some techs get lazy.

I am curious on what issues you had. That transmission, 5R110W has been out since 2003 and was not that buggy. Most if not all issues were known and easily repaired. Sometimes transmission replacement was necessary.

Especially with diesels, drivability issues would appear to customers as a transmission issue. It should be found by the tech but let's face it, many techs are morons and have no business working on our stuff.
Posted by: LMAO | Jan 29, 2016 7:28:49 AM


papa jim's "Ford truck" was one of the old Rangers. Not saying he is lying. But he likes to hide that fact when talking about the Super Duty or other full-size trucks. So he will just say Ford truck. He got hosed and there is more to the story.

You know I thought I read papa jim had a superduty. I need to slow down when reading. The Rangers had an even older transmission. There were some TSB updates for several model years for shift issues. New valve body separator plate and gaskets. No software I could think of. But it still applies to anyone out there. If any dealer says the manufacture knows there is an issue with no fix right now, there will be documentation from GM Ford etc.

I love how jim talks about his "Ford truck" without revealing it was a Ranger. Then goes on to talk about his Silverado (half ton.) Then ends it with bashing the Super Duty testing. I hate to say it but this not being honest.

Those 3 trucks have nothing in common. Jim may have had a bad dealer exerpience because the Rangers were normally problem free. And if you want to talk apples to apples, look at all the problems with the old Colorado. Lots more complaints with those than the old Rangers.

The only people who don't want to disclose the truth are people with something to hide.

papa jim doesn't have a lot of experience with pickup trucks. So take what he claims with a grain of salt. His Ford was a very old Ranger he had for a few months before trading for a leftover Silverado. He said the most luxurious truck he has ever had is his 2013 Silverado which is a regular cab base model stripper. Not that there is anything wrong with that. papa jim knows a lot of things (politics, suvs, cars, etc.) but not a lot about the new pickup trucks.

papa jim doesn't have a lot of experience with Fords or their pickup trucks. So take what he claims with a grain of salt. His Ford was a very old Ranger he had for a few months before trading for a leftover Silverado. He said the most luxurious truck he has ever had is his 2013 Silverado which is a regular cab base model stripper. Not that there is anything wrong with that. papa jim knows a lot of things (politics, suvs, cars, etc.) but not a lot about the new pickup trucks.

papa jim had a couple Ford Rangers, a Corvette and '13 Regular Cab cheapskate model Silverado. Not that there is anything wrong with that. But he is no expert.

@papajim: I had a mid 80'S f-body ( FIREBIRD) that had a 700R4 trany and I put over 160,000 miles on it. It worked flawlessly. The 700R4 got an early bad reputation which was mainly due to owners not reading their owners manual. The owners manual clearly stated that when pulling / hauling heavy loads that drive ( not overdrive ) be selected. It you pulled in OD you would cause the torque converter to unlock, creating excessive amounts of heat and eventually take out the trany.

Ken many times I will check this site out when I am sitting on the toilet making a statue of Johnny Welfare.

https://www.youtube.com/watch?v=OBK42qvsP8c

The Super Dooty is one ugly over priced piece of sad s##t truck.

Great comment, and true. Unfortunately, the big three has been using their customers for testing their vehicles way too often. Case in point, I worked with GM engineers on developing the autotrac t-case. It wasn't quite ready and still went into production. Fortunately, warranty covered the remainder of the testing but at the customers inconvenience.


Posted by: GMSRGREAT | Jan 29, 2016 9:04:41 AM

I think at least between Ford and GM they do as much testing as possible but in some cases it does take a few hundred thousand units on the road to find weak spots. As long as the manufactures monitor warranty claims and make design changes to correct the issues I'm ok with it. Not overly pleased sometimes but ok. Now if there is a huge issue with no remedy then that's a problem. Like recalls. Don't like them but shows they are looking at issues.

See the USA in a Chevrolet. LOL

Percentage of Ford Super Duty's trucks spanking the Chevy/Ram boys in the work place with there Heavy Doody's.

Forestry 50%
Heavy Construction 48%
Oil, Gas extraction 50%
Electric, Gas & Sanitation 58%
Manufactoring 42%

LMAO dealer has no monetary incentive to "hose" has you so cleverly stated. Ford pays for the shop time on warranty work, right? Why wouldn't the dealer want to bill Ford?

Guys, if you go back and read all of papajim's comments here at PUTC you will witness many disconnects in his stories.

The guy can't even lie straight in bed.

Sort of DenverMike. I'm correct.

All major manufacturers do testing of new products.

This is not to primarily protect the consumer, but to protect the company.

In design engineering the engineers are given the task to design a vehicle with an anticipated life cycle. Ford motor vehicles I would suspect it's around 10 years.

LAMO,
You claim to have worked on design and development projects?

I find this very hard to believe.

The simple fact is Ford handing out these SuperDutys to customers is a marketing ploy, nothing more, nothing less.

Ford is a extremely large organisation and it would have uses for the SuperDutys within that would give the same or similar results as handing out these vehicles.

Ford will not glean much information from the customers.

BAFO.

In the utility industry I have seen manufactures give out vehicle. We had a gm pickup given to us 7-8 years ago. What I remember it was loaded with computers that were monitoring everything. We were under the assumption that the data was collected through cell services and wifi daily or something. We had it for 3 months and told not to attempt to fix anything, just have it towed in, and just call in so they could send engineers come investigate and repair. They wanted to treat it like we would normally use a pickup. I have no doubt that is what ford is doing and also brilliantly using it as marketing.

I think.... Or I know you are incorrect in your assumptions and belief on this.

The bottom line is the aluminum Super Dooty will lose the PUTC SHOOTOUT like it always does.

Scott,
This from a Frod fan such as yourself?

Like I stated Ford has many avenues within it's organisation to test these vehicles more thoroughly than some hand picked group.

It's just marketing and little to do with benefiting the consumer.

BAFO.

What they can test in a proving grounds although helpful doesn't solidly translate into real world use. You can't replicate terrain and conditions in a controlled enviroment in a Michigan proving grounds that you can up in the mountains in logging country or in utility right of ways spanning America. Does arb do no real world testing on your suspension modification to make you vehicle offroad worthy or do they just build and design in a lab and test in s parking lot with speed bumps and logs laid out randomly?

You don't have a clue what real world work truck enviroment is.


LMAO dealer has no monetary incentive to "hose" has you so cleverly stated. Ford pays for the shop time on warranty work, right? Why wouldn't the dealer want to bill Ford?

Posted by: papajim | Jan 29, 2016 12:34:33 PM

The manufactures pay for repairs and diagnosis for those repairs. The technicians are flat rate so if they do not work they do not get paid. If they are faster than "book time" they can make more money. AKA a job pays 10hrs to perform but they can do it in 8, they get paid for 10 and can start on the next job. If the job pays 10 and it takes them 12, they get paid 12 hours.Under warranty repairs have a predermined amount of time to perform the job assigned to it. Sometimes diagnosis takes a long time and the tech does not get paid for it. So if they deem the problem as an easy fix or a "known" the repairs will occur. But if there is no real clear path for the repair, they don't have a clue, they may just pass it off as "we are waiting for a software update". Sometimes techs will just "hang a part" just to get the vehicle out the door.

A common myth is you just hook up the computer to the car and it tells you what is wrong. That is far from the case.

Like I said, I do not recall any software updates to the transmission for Rangers in the US.

Fords primary issue with the super duty is reliability. Diesels after the 7.3 never matched up. Smog equipment choked the engines. The 6.4 isn't a gem either. The costs are skyrocketing and people are getting angry with a 60k paper weight.

Do that get flame retardant fire suits? That's what I would be asking if I was one of them.

@LMAO--Diagnosing most of today's vehicles are not a simple as hooking up a computer. A computer just reads a code. Many times that code doesn't even come that close to what is wrong. I doubt most dealers are going to cheat their customers because of repeat business, but there are always some bad apples. There are quite a few poorly run service departments.

That's why Ford makes its own diesels now and seem to be very good at doing it. Sometimes out-sourcing can be a big problem. Especially engines.

The Ford Trucks will never get better or improve until they drop out as the leader of truck sales.

They have no reason too


All major manufacturers do testing of new products.

This is not to primarily protect the consumer, but to protect the company.

In design engineering the engineers are given the task to design a vehicle with an anticipated life cycle. Ford motor vehicles I would suspect it's around 10 years.

LAMO,
You claim to have worked on design and development projects?

I find this very hard to believe.

Posted by: Big Al from Oz | Jan 29, 2016 1:01:11 PM

A manufacture is able to perform so many durability test using digital test models, simulated and accelerated wear durability, actual physical durability testing with real cars/trucks (preproduction). Then you throw in vendors are mass producing parts for you, assembly line people need to be trusted to properly perform the task. Remember the fiat recall for air bag wiring recall? Not everything is caught during premodel year testing.

Who said anything about me working in design and development projects. And who said anything where I cared what thought?


@LMAO--Diagnosing most of today's vehicles are not a simple as hooking up a computer. A computer just reads a code. Many times that code doesn't even come that close to what is wrong. I doubt most dealers are going to cheat their customers because of repeat business, but there are always some bad apples. There are quite a few poorly run service departments.

Posted by: Jeff S | Jan 29, 2016 2:24:40 PM

Code reading is the most simplistic test the computers have that the dealers use. The laptop programs that interface with todays vehicles allows a tech to update software via the manufacture internet connection. You can read the calibration codes (if you know what you are looking for) to see if there is an aftermarket programmer. You can pull up every sensor and see what it is reading and more importantly what it is doing during the time of the fault. I would venture to say that 80% of codes read are a starting point and may even start you in the wrong direction if you do know what to look for. AKA lean bank 1.

In the case of Papajim, I do not believe what he was told or what he told us is accurate. Software glitch's rarely occur and there would be hordes of customers with that same glitch. Ford would have also printed something for the dealer to give the customer. I don't know what the transmission problem is but I have serious doubts it was software related.



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